Refund Policy

1. General policy — no refunds after activation

All subscription purchases are final once an account has been activated. Because the Service grants immediate access to digital streaming content upon payment, we cannot offer refunds after credentials have been delivered and activated. This is consistent with standard practice for digital subscription services and with applicable consumer protection law in the United States.

We strongly encourage you to begin with our $8.99 introductory 1-month plan before committing to a longer term (see section 5).

2. Eligible exceptions

2.1 Extended service outage

If HoomTV suffers a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next period, reflecting the proportion of your subscription during which the Service was unavailable.

• The outage must be confirmed on our side and attributable to HoomTV infrastructure.
• Outages caused by your internet provider, your device or third-party apps including IBO Player are not eligible.
• Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same plan through a technical error, you are entitled to a full refund of the duplicate charge. Proof such as a bank or payment processor statement may be requested, and refunds are processed within 5 to 10 business days.

3. Situations that are not eligible

• You changed your mind after purchasing.
• You purchased the wrong plan from the pricing page.
• You experienced problems with your own internet connection, router or device.
• You had compatibility issues with hardware or software we do not support.
• Your account was suspended or terminated for breaching our terms of service.
• You forgot about the subscription or did not use it during the paid period.
• Channel availability or library contents changed during your subscription.

4. How to request a refund

1. Email [email protected] with the subject line Refund Request — [Your Account Email].
2. Include the full name on the account, the registration email address, the date of purchase, a description of the issue (outage details or duplicate charge evidence) and any payment reference.
3. Submit within 7 days of the qualifying event.
4. Our team reviews and responds within 3 business days.

5. Introductory plan

HoomTV offers a discounted introductory 1-month plan at $8.99 specifically so you can evaluate the Service at minimal cost before committing to a longer term. We encourage every new customer to start there. Order it from the checkout page or ask us at [email protected].

6. Refund processing

Approved refunds are returned to the original payment method. Processing takes 5 to 10 business days after approval, depending on your bank or payment provider. HoomTV is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact us at [email protected] before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may lead to immediate account suspension and will be disputed. Where a chargeback is found to be fraudulent or in breach of these terms, HoomTV reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We may modify this policy at any time. Changes are posted at https://hoomtv.com/refund.html with an updated "Last updated" date. Continued use of the Service after a change constitutes acceptance of the revised policy.

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Contact

Questions about this document should go to [email protected]. Our support desk aims to respond to every inquiry within 24 hours. You can also reach us through the contact page or on WhatsApp at +15144477860.

Postal address: 222 South 9th Street, Suite 1600, Minneapolis, MN 55402, United States.