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Contact usWe would genuinely like to hear from you
Whether it is a technical question about IBO Player, a sales inquiry about the reseller panel, or something urgent at an inconvenient hour, the HoomTV desk is staffed around the clock and answers fast.
Three ways to reach us
Do not hesitate to contact us for more information about any part of the service.
WhatsApp — fastest
Median first reply is under fifteen minutes, including nights and holidays. Best channel for anything urgent or anything that needs screenshots.
Email us
Ideal for billing questions, refund requests under our refund policy, and anything you want a written record of. Answered within 24 hours, usually much sooner.
Registered address
222 South 9th Street, Suite 1600Minneapolis, MN 55402
United States
Postal correspondence and legal notices only — this is not a walk-in location. Support does not run from this address.
Send us a message
Technical questions, sales inquiries or emergency support — our team is here to make sure you get sorted. Expect a reply within a few hours at the very most.
You may find the answer faster here
Three resources handle the overwhelming majority of what lands in our inbox.
The FAQ
Eighteen answers covering devices, billing, refunds, speeds and channel requests. Start at the FAQ page.